The AceFinder Terms of Service outline the professional legal framework and binding user agreements governing the use of our advanced AI-powered tennis analytics platform and proprietary equipment matching engine. These terms establish the specific rights and responsibilities of both the individual user and AceFinder as a service provider, covering essential topics such as digital account security, multi-tiered subscription management, data privacy protocols, and the technical limitations of our diagnostic swing weight and RA stiffness modeling. Our "Ace Analysis Engine" provides probabilistic equipment recommendations based on user-submitted data, and by accessing our services, you acknowledge that these insights are intended for informational and performance-optimization purposes rather than absolute guarantees of athletic skill acquisition or equipment compatibility. We maintain a high standard of professional integrity and adhere to UK consumer rights legislation, including the DMCC Act 2024 for subscription transparency and the GDPR for data protection. Please review these contractual obligations carefully to understand your legal standing, including our 30-day money-back guarantee, intellectual property rights over our diagnostic algorithms, and shared liability waivers regarding physical activity and gear maintenance. By using the platform, you agree to comply with these established standards, ensuring a fair and secure technological environment for all athletes seeking to elevate their on-court performance through data-driven insights.
1. Acceptance of Terms
You must be 18 years or older to use AceFinder.
By accessing or using the Service, you confirm that:
- You are at least 18 years old
- You have the legal capacity to enter into these Terms
- You agree to comply with all applicable laws and regulations
2. Service Description: Ace Analysis Engine
AceFinder is a technical platform powered by our Ace Analysis Engine, offering Proprietary AI Racket Matching, Kinetic Swing Profiling, Gear Health Tracking, and Biomechanical Drill Recommendations.
Performance Waiver: Recommendations generated by the Ace Analysis Engine are probabilistic assessments based on user-provided data. AceFinder does not guarantee specific performance improvements, skill acquisition, or equipment compatibility.
For more details on our scientific approach, please refer to our About & Methodology.
3. Medical & Injury Disclaimer
AceFinder does not provide medical, physiotherapy, or professional health advice.
Any injury-related or prevention-related information is:
- General and educational in nature
- Not a substitute for professional medical advice
- Not tailored to individual medical conditions
You should consult a qualified professional before making decisions related to injury prevention, treatment, or physical health.
4. Accounts & Access
To access certain features, including Pro tools, you must create an account.
You agree to:
- Provide accurate and complete information
- Keep your login credentials secure
- Be responsible for all activity under your account
5. Payments & Subscription Terms
AceFinder offers tiered access plans including:
- Monthly Pro: Billed monthly at £3.99. Automatically renews unless cancelled.
- Yearly Pro: Billed annually at £35.99 (approx. 10p/day). Automatically renews unless cancelled.
- Lifetime Access: A one-time payment for permanent access to Pro features.
DMCC Act 2024 Compliance (Auto-Renewal):
For subscription plans, you will receive two (2) reminder notices before any annual renewal payment is taken. You may cancel your subscription at any time via your Account Settings to prevent future charges. Cancellation is effective immediately for the next billing cycle.
Payments are processed securely via Stripe. Price changes will be communicated 30 days in advance.
6. Refund Policy: 30-Day Guarantee
We offer a 30-Day Money-Back Guarantee on all first-time subscriptions.
If you are not satisfied with AceFinder Pro, you may request a full refund within 30 days of your initial purchase.
To Request a Refund:
- Navigate to the Expert Support Hub.
- Select "Billing" as the topic.
- Submit your request with your account email.
Refunds are processed within 5-7 business days. This policy complies with UK consumer rights legislation.
7. Acceptable Use & User Conduct
You agree not to:
- Abuse, overload, or attempt to exploit the Service
- Reverse engineer, scrape, or copy platform data or logic
- Use the Service for unlawful or harmful purposes
- Attempt to bypass access controls or paywalls
We reserve the right to suspend or terminate accounts that violate these Terms.
8. Intellectual Property
All content, algorithms, recommendations, branding, and design elements are owned by AceFinder or its licensors. You are granted a limited, non-transferable licence to use the Service for personal, non-commercial purposes.
9. Limitation of Liability & Equipment Integrity
To the fullest extent permitted by UK law:
- AceFinder is provided “as is” and “as available”
- We are not liable for indirect, incidental, or consequential damages
- We are not responsible for performance outcomes, injuries, or equipment decisions based on recommendations
Equipment Integrity: You are solely responsible for ensuring your tennis equipment is structurally sound and safe for use, regardless of any AI recommendations. High string tensions or weight modifications can damage frames; proceed at your own risk.
10. Termination
We may suspend or terminate access if Terms are violated. Termination for violation does not entitle users to a refund.
11. Changes to These Terms
We may update these Terms. Continued use constitutes acceptance. Major changes will be notified via email or in-app.
12. Governing Law
These Terms are governed by the laws of England and Wales. Exclusive jurisdiction: Courts of England and Wales.
13. Contact Support
If you have questions about these Terms, please contact our team via the Expert Support Hub.